Customer Reviews

We have used Pella products in the past. It's a reliable product and the team knows what they are doing. Appreciate knowledgeable people.

The sales rep spoke to me and my husband directly, acknowledged me as well as my husband. Appreciate a sales rep that knows enough about giving attention to both parties not just the male party.

Pella has always represented the ultimate in door and window quality to me. I have used products by another fine company, but in this case I wanted the very best and felt like the price was worth it. A neighbor had the same model of Pella sliders installed, so I was able to see the product in a situation similar to mine.

Just can't emphasize enough the impression those young installers made on me: polite, solicitous, quiet, efficient, friendly. I went about my personal business in another part of the house, dropped in occasionally to see how things were going. They seemed pleased to have me come by and took time to explain what each of them was doing and why it was important.

Experience with product

Better products and better service and better warranty

nope, it all was great!!!

I want the product to last years without quality issues, and I am convinced that Pella delivers that. We were very pleased with our previous installation.

Other door contracters kept flaking out, missing appointments, and failing to call back.

Customer service, price and product.

No - good rep and good installation team.

Pella has a great reputation and the sales process was great.

No

Because we felt the quality of the windows and door would be superior to other companies. We met the installer and felt he was educated on the project and would do a great job. We also liked our sales rep. He was ho est and efficient and not too sales oriented.

The quality of the product and the installer.

You were recommended by a friend.

Yes lots of negatives I am afraid. The delivery time promised by the sales man was wrong. It was about 2 weeks later and we had schedule some other project around it. So our painter abandoned us. Which let us to finding another who turned out to be awful. It has been a bit of a nightmare and Pella is not to be blame for all of it.

Quality

Good previous experience with Pella. Pricing of Pella products I believe is excessive and discourages average home owners !

While the salesman completed the sale in our home I wish I''d have gone to see the full sized door in the Sales Display. The installed door allows significantly more light through the glass panels than I expected from viewing the doors only on a laptop ! Andrew, the installer, took much longer to complete the installation than the scheduler gave as an estimate when asked ! The scheduler estimated 4-6 hours, when in reality it took about 18 hours. Andrew's work was very meticulous and the finished instal looks very good.

Our sales representative was very kind and helpful!

You have always had a very good product and you have been in business for many years. That says a lot.

We just had new carpet installed so we were very pleased with the installers as they put down sheets to walk on and not damage our carpet.