Customer Reviews

Have had Pella windows in the past. Pella has the best quality window construction and installation. Would use again and again

Zach and my dad drive the same car. The installers were very gracious and patient with my elderly parents.

Quality.

The installers did a poor job of caulking, smearing caulk on the trim instead of taping for a clean line. I spent an hour trying to rub the excess off before it set up. A tech returned to improve it, as well as try to get the Smart Key to work. It ended up that the key we have for the back door is not compatible with the new lock.

Used Pella before.

I knew Pella would fix the door.

Quality, choices for me - I needed to match a specific color - reputation

The installer couldn't use the door hardware we had purchased but worked around it while I went to the store to change the hardware. He brought us touch up paint. Left everything very clean.

Reliability

Reliability

Quality, choices for me - I needed to match a specific color - reputation

The installer couldn't use the door hardware we had purchased but worked around it while I went to the store to change the hardware. He brought us touch up paint. Left everything very clean.

Had some windows in this house replaced with Pella windows about 10 years ago, they are excellent windows, and so we wanted to update the rest of the windows in the house and Pella was our first choice. The windows we bought with the wood trim match other Pella windows with wood trim that were replaced 10 years ago, and we have had no problems in the past 10 years with that first batch of windows we bought.

Installation crew was excellent, they were so good we went and got pizza for them for lunch on the second day. One comment I would make is that we have two windows in our front room that are wood trimmed and sit close together, and we later found out that we could have easily converted that to one larger single window, and we wish the salesman would have maybe put that option on the table to think about. We would have probably done it, but on the other hand, we live here and didn't think about it. Having said that, we are absolutely satisfied.

Had some windows in this house replaced with Pella windows about 10 years ago, they are excellent windows, and so we wanted to update the rest of the windows in the house and Pella was our first choice. The windows we bought with the wood trim match other Pella windows with wood trim that were replaced 10 years ago, and we have had no problems in the past 10 years with that first batch of windows we bought.

Installation crew was excellent, they were so good we went and got pizza for them for lunch on the second day. One comment I would make is that we have two windows in our front room that are wood trimmed and sit close together, and we later found out that we could have easily converted that to one larger single window, and we wish the salesman would have maybe put that option on the table to think about. We would have probably done it, but on the other hand, we live here and didn't think about it. Having said that, we are absolutely satisfied.

Price and product quality.

Good previous experience

You have excellent personel and Business Model.

Good previous experience

You have excellent personel and Business Model.

Price and product quality.

Quality of the product

Professional sales representative, installation team, and financial support

Quality of the product

Professional sales representative, installation team, and financial support

Best products (Materials, options & features).

The most delightful surprise was the very high quality, professional installer (the man was a perfectionist). . . we can't help but show off the look of the doors.

Best products (Materials, options & features).

The most delightful surprise was the very high quality, professional installer (the man was a perfectionist). . . we can't help but show off the look of the doors.

Because I was very happy with my French door when I bought my home. I wanted to replace it with the Pella product because I thought there would have been big improvements over the last 20 years. I appreciate the energy efficiency the new doors have, and I definitely like the new features. However, with that being said, I was pretty upset about the blind issue.

The installers, Dallin and Graydon were great. They did a terrific job of getting the old door and windows out, keeping the area clean and picking up after themselves. I thought they did great interior and exterior work. I really appreciated them wanting to make sure it looked GREAT! The only issue was not having the screen door handle with the rest of the product. Zach (my salesman) was helpful when he came to my home and discussed all my options. I just wish there would have been clarity around my choice of blinds. The noise issue was never brought up. As it was, it took another month to get the blinds changed out from the aluminum to the fabric, and I think that was a long time to wait.

I talked with someone unconnected with Pella, but who had experience with various Windows and recommended them. Also, I received a promotional deal in the mail that initially was the prompt for looking at Pella .

They have a very good product.

They have a very good product.

Because we have a 100+ year old home there are a few extra steps to take when removing old windows like checking for lead paint and we wanted to keep a old transom window to use for a future project and Pella handled everything w care and no extra charge. Had a great promo going on too.

None

Because we have a 100+ year old home there are a few extra steps to take when removing old windows like checking for lead paint and we wanted to keep a old transom window to use for a future project and Pella handled everything w care and no extra charge. Had a great promo going on too.

None

good product

no

good product

no

Reputed quality of the products

Zack was competent, thorough, inspired confidence and Jim the installer is not only capable; he has a great attitude

Reputed quality of the products

Zack was competent, thorough, inspired confidence and Jim the installer is not only capable; he has a great attitude

Quality product and professional services.

Nothing specific except all previous comments. We will continue to use Pella in the future.

Quality product and professional services.

Nothing specific except all previous comments. We will continue to use Pella in the future.

We have used Pella products in the past. It's a reliable product and the team knows what they are doing. Appreciate knowledgeable people.

The sales rep spoke to me and my husband directly, acknowledged me as well as my husband. Appreciate a sales rep that knows enough about giving attention to both parties not just the male party.

We have used Pella products in the past. It's a reliable product and the team knows what they are doing. Appreciate knowledgeable people.

The sales rep spoke to me and my husband directly, acknowledged me as well as my husband. Appreciate a sales rep that knows enough about giving attention to both parties not just the male party.

Pella has always represented the ultimate in door and window quality to me. I have used products by another fine company, but in this case I wanted the very best and felt like the price was worth it. A neighbor had the same model of Pella sliders installed, so I was able to see the product in a situation similar to mine.

Just can't emphasize enough the impression those young installers made on me: polite, solicitous, quiet, efficient, friendly. I went about my personal business in another part of the house, dropped in occasionally to see how things were going. They seemed pleased to have me come by and took time to explain what each of them was doing and why it was important.

Pella has always represented the ultimate in door and window quality to me. I have used products by another fine company, but in this case I wanted the very best and felt like the price was worth it. A neighbor had the same model of Pella sliders installed, so I was able to see the product in a situation similar to mine.

Just can't emphasize enough the impression those young installers made on me: polite, solicitous, quiet, efficient, friendly. I went about my personal business in another part of the house, dropped in occasionally to see how things were going. They seemed pleased to have me come by and took time to explain what each of them was doing and why it was important.

Experience with product

Better products and better service and better warranty

nope, it all was great!!!

Better products and better service and better warranty

nope, it all was great!!!

I want the product to last years without quality issues, and I am convinced that Pella delivers that. We were very pleased with our previous installation.

I want the product to last years without quality issues, and I am convinced that Pella delivers that. We were very pleased with our previous installation.

Other door contracters kept flaking out, missing appointments, and failing to call back.

Other door contracters kept flaking out, missing appointments, and failing to call back.

Customer service, price and product.

No - good rep and good installation team.

Customer service, price and product.

No - good rep and good installation team.

Pella has a great reputation and the sales process was great.

No

Pella has a great reputation and the sales process was great.

No

Because we felt the quality of the windows and door would be superior to other companies. We met the installer and felt he was educated on the project and would do a great job. We also liked our sales rep. He was ho est and efficient and not too sales oriented.

The quality of the product and the installer.

Because we felt the quality of the windows and door would be superior to other companies. We met the installer and felt he was educated on the project and would do a great job. We also liked our sales rep. He was ho est and efficient and not too sales oriented.

The quality of the product and the installer.

You were recommended by a friend.

Yes lots of negatives I am afraid. The delivery time promised by the sales man was wrong. It was about 2 weeks later and we had schedule some other project around it. So our painter abandoned us. Which let us to finding another who turned out to be awful. It has been a bit of a nightmare and Pella is not to be blame for all of it.

You were recommended by a friend.

Yes lots of negatives I am afraid. The delivery time promised by the sales man was wrong. It was about 2 weeks later and we had schedule some other project around it. So our painter abandoned us. Which let us to finding another who turned out to be awful. It has been a bit of a nightmare and Pella is not to be blame for all of it.

Quality